SmallBizGenius Analysis
Hostmetro receives mixed reviews regarding its hosting services, with customers frequently citing issues with customer support and server reliability. While some long-term users praise the company's responsiveness, many others report negative experiences.
Category Breakdown
Scores based on analysis of 9 recent reviews
Customer Service
3.0/10Many reviewers express dissatisfaction with Hostmetro's customer service, describing agents as rude, unhelpful, and unresponsive. Several customers reported difficulty getting issues resolved and encountering canned responses that didn't address their specific problems.
6 reviews mention thisServer Reliability & Uptime
2.5/10Several reviewers complain about frequent and extended server downtime, leading to website and email disruptions. Customers report that this downtime negatively impacts their businesses, with one reviewer characterizing it as a 'colossal disaster'.
4 reviews mention thisBilling Issues
2.0/10Multiple reviewers report being charged for services after cancellation, even with confirmation emails. These billing discrepancies and difficulties in obtaining refunds contribute to a negative customer experience.
3 reviews mention thisPros & Cons
What Customers Love
"Been with host Metro for about 7 years now. They've been very good and I've always give me excellent customer service whenever there's been issues."
Common Complaints
"Customer service are very unhelpful and not willing to help or even consider helping you with any issues."
"Hostmetro has charged me for hosting services after I had cancelled that very same service before the renewal date."
"It is mind-boggling that HostMetro ownership fails to appreciate how costly it is for Websites & Email to go down for weeks at a time."
"I had to 'hold their hand' and show them that their responses did not & would not resolve my issue."
"I have also noticed they don't seem to read the entire support ticket and then give an canned response that does not fit the issue."
Common Questions About Hostmetro
Answers derived from customer review patterns
Is Hostmetro legit and trustworthy?
Hostmetro's legitimacy is questionable based on the reviews. While they offer hosting services, numerous customers report billing issues, unhelpful customer service, and significant server downtime. These issues raise concerns about their reliability and trustworthiness. Potential customers should carefully consider these reported problems before entrusting Hostmetro with their website hosting needs.
Based on 9 reviewsDoes Hostmetro have good customer service?
Based on the available reviews, Hostmetro's customer service is generally perceived negatively. Many customers describe the support staff as rude, unhelpful, and unresponsive. Reviewers report difficulty in resolving issues and receiving canned responses that do not address their specific concerns. This suggests that Hostmetro's customer service may not be adequate for businesses requiring reliable and efficient support.
Based on 6 reviewsIs Hostmetro worth it for small business?
Whether Hostmetro is worth it for a small business depends on the business's tolerance for risk and downtime. While some long-term users report positive experiences, a significant number of reviewers cite issues with server reliability, customer service, and billing practices. For businesses that rely heavily on their website and email for operations, the potential for extended downtime and unhelpful support could outweigh any cost savings.
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